SHIPPING & RETURNS
SHIPPING POLICY
We aim to ship all product orders within 1-2 days of purchase. You will receive a confirmation order with tracking so you can track your precious parcel! Order processing times may be longer during holidays / peak seasons.
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Standard shipping times vary from 3-10 business days from leaving Crystal Aroma HQ to arriving at your doorstep.
Please note: Due to the recent influx of parcels being sent throughout Australia and COVID-19, shipping times will be delayed and vary with each shipping/courier service. You will receive an email with your tracking information to the email address selected at checkout. If you are having trouble locating your tracking email, please check your junk or spam folder.
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If you have any questions or queries regarding your order, please email us at contact@crystalaroma.com.au and we will endeavour to help you.
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At this point in time, we currently only offer shipping to Australia and New Zealand. If you are living Internationally and would like to place an order please email us at contact@crystalaroma.com.au and and we will endeavour to help you order.
RETURN & EXCHANGE POLICY
We completely understand that is is impossible to know if you will love a scent until you smell it. We are currently working on a solution for this and are creating tea light candles for purchase so you can sample the scent before committing to the full sized version!
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Please take care selecting products when purchasing as we do not offer a return or refund for change of mind.
We are happy to replace or refund (at our discretion) any product that was damaged during transit. We just ask that you provide additional documentation, such as photos or videos, for any products reported as damaged when received.
In the event that you receive a faulty product, we will initiate a return of the affected product for us to review.
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Crystal Aroma reserves the rights to choose whether you are entitled to a refund on the items purchased. If we cannot provide you with a refund then we will offer you a credit for a future purchase to the value of the original purchase price or a replacement product where possible.
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Please note: We do not offer returns, exchanges or refunds on sale items or gift vouchers.
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To initiate a refund or replacement please inform us here or email contact@crystalaroma.com.au within 48 hours of receiving your order. Please provide us with your order number and we will endeavour to get back to you ASAP!